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Entry and Basic-level Jobs in Nigeria
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FCS Technical Support Officer
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Lagos, Nigeria
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Lagos, Nigeria
Nautilus Nigeria Engineering and Construction Limited (NNEC)
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Lagos, Nigeria
Workforce Group
Intern - Sales Project Trainee
Lagos, Nigeria
Contec Global Group
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Zenith Technology Limited
Automation Engineer
Lagos, Nigeria
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Salpha Energy Limited
Social Media Marketer (NYSC)
Lagos, Nigeria
Closing: May 8, 2024
2 days remainingPublished: Apr 18, 2024 (18 days ago)
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Job Summary
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Job Requirements
- Candidates should possess a B.Sc. in Electrical Electronics Engineering, IT, Computer Engineering, or any relevant field.
- Minimum of 1 year and above experience with a Technical support background.
- Interest in analyzing data to draw insights and problem-solving to ensure client satisfaction.
- Good understanding of electronics, computers systems and software platforms.
Responsibilities
Job Requirements
- Candidates should possess a B.Sc. in Electrical Electronics Engineering, IT, Computer Engineering, or any relevant field.
- Minimum of 1 year and above experience with a Technical support background.
- Interest in analyzing data to draw insights and problem-solving to ensure client satisfaction.
- Good understanding of electronics, computers systems and software platforms.
- Diagnose, troubleshoot, and identify solutions to resolve software and hardware issues
- Work closely with the Research & Development Techincal support officer to optimize client satisfaction
- Account setup, onboarding for new FCS clients
- Communication of updates and training clients on the solution features
- Guide clients on the usage of platform features with the use of written instructions and technical manuals.
- Communicate with client properly to quickly understand source of problem
- Resolve issues and provide accurate feedback to clients within agreed time limits
- Guide clients in resolving technical issues through a series of actions either via phone, email or chat
- Properly escalate unresolved issues to appropriate internal teams (e.g. Research & development, implementation etc.)
- Provide support to implementation engineers on the field based on diagnosis done to ensure seamless resolution of hardware issues
- Work closely with Research & Development, Recovery & Control, Implementation, Customer Support teams to optimize operations
- Refer to internal documentation to provide accurate technical solutions
- Ensure all issues are properly logged as well as prioritize and manage several technical issues open at one time
- Follow up with clients to ensure their platform interfaces are fully functional after troubleshooting
- Prepare and share FCS theft analysis report periodically with clients and internal teams
- Prepare other reports like healtcheck reports, unit/client success rate report etc. for internals teams and clients accurately and on time
- Document technical knowledge and client preferences in the form of notes and manuals
- Maintain cordial relationships with clients
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